Courtesy: http://www.moneymakergroup.com/lofiversion/index.php/t52997.html
Moneybookers is really scam
They locked my account without any reason.
Then I contacted and submited the requested document.
The day after that, I logged into my account and see a message "You account has been closed !...."
I call and contact them but recieve no reply that satisfies me.
They trap my money ! Such a scam company.
I never use it again !
-- Posted by kidrock on Apr 12 2007
Moneybooker's scam
They are affiliated with Titan Poker an online Gambling game site, that milk many people out of their money. First with a slanted system of owning both the money delivery system and they control the way it is sent to them (titan) and Vice Vrs, They keep all the money and make it hard for anyone to collect or get any money sent their way back to them, Beware of these companies they are crooks and the FSA will not touch them......................
-- Posted by Mike on November 6, 2005
USER BEWARE of Moneybookers!!!
All I can say to people that haven't used moneybookers don't. They say they do not give out third party information. I signed up on my boyfriends computer and they must record the ip. How else would they be able to send me an e-mail with his name and address and ask what are relaionship is. If I would have signed up from a public computer I would have obtained names and addresses of people I didn't know.
USER BEWARE!!!
-- Posted by Michelle on August 29, 2005
JUDGE FOR YOURSELF ALL THOSE TESTIMONIALS OF BAD EXPERIENCE WITH MONEYBOOEKSR
WONDER IF THOSE WHO REPORT NOT HAVING PROBLEMS WITH MONEYBOOKERS AREN'T ACTUALLY PART OF MB OF HAVE STOCKS INVESTED WITH THEM!
After a month and a half, I was able to proceed with my withdrawal request at moneybookers.com. I'm crossing my fingers hoping the withdrawal will complete without trouble. I'm however posting this update now as other people having trouble with them have been finding my previous entry.
It was quite a pain to deal with their staff who expect you to send personal documents (scans of your passport, photo ID, credit card, bank statement,...) by email. The process took so long because they were incredibly slow at replying, sometimes waiting over a week and me having to resend my email several times before I received an answer.
So here's a sum up of the slow and painful process... This is long and boring so be warned. All quotes are my own.
Feb. 4
I sign up for an account and add my bank account, both of these actions are confirmed automatically by email. I then receive money for the first time.
Feb. 6
I attempt to withdraw the received amount to my bank account. Since it is the first time, their web site asks me to verify my identity by choosing between having the bank transfer fee charged to my credit card and have it refunded to my bank account or ???. I'm a bit relucant to give them my credit card details since I'm not intending on sending any money. I proceed, the credit card appears in my profile but I get no confirmation email and the withdrawal doesn't appear in my history. Other attempts to withdraw result in the same message asking for my credit card details.
I email sevice(at)moneybookers(dot)com for the first time.
"I requested a withdrawal to my bank account but my moneybookers balance remains the same and the withdrawal isn't listed in my history. I didn't receive any confirmation email either. Do I need to request the withdrawal again or is it being processed?"
Feb. 7-15
Not yet receiving any reply, I send a total of three more emails.
"I emailed a few days ago about a withdrawal request placed last weekend which has yet to be completed or to appear in my account. [...]"
"I'm impatiently waiting for an answer regarding the two emails I have sent previously. I'm hoping to make regular use of moneybookers if this withdrawal gets completed without trouble."
"Hello?? I want to get this withdrawal done. I've been trying to get through for almost 2 weeks. What's this kind of customer service?"
Feb. 15
I send an email to info(at)moneybookers(dot)com, an address not listed on their Web site but which appears on their whois.
"I have sent several emails over the last two weeks to service(at)moneybookers(dot)com regarding some withdrawal problem, but have yet to receive any reply. Could you please put me in touch with someone who can help?"
Feb. 17-18 (it's been two weeks!)
I send more emails, trying helplessly to get them to reply.
"If I don't get a reply within 24 hours, I will tell publicly about this trouble and lack of customer support and may contact press."
Feb. 19
I blog about it.
Feb. 20
I realize that there may be a very slim chance that they aren't getting any of my emails or vice-versa. I decide to try contacting them from another email address located on another server.
"I did however receive email confirmations from moneybookers.com (registration, payment receipts...) so I don't think you should have any problem reaching me."
Feb. 21
I contact their parent company, Gatcombe Park Ventures Limited, mentioned on their "about us" page.
"If you can put me through to someone at moneybookers, such as managing director Benjamin Kullmann or anyone else able to help with my query, I would truly appreciate."
Feb. 22
I finally receive a reply! I'm told that they didn't receive any withdrawal request and that I first need to authorize my account. They offer me several ways to authorize my account, including the easy-sounding one that involves paying the bank transfer fee with my credit card, which is still my preferred choice.
Later I receive a phone call, and I'm told that in order to use the credit card to authorize my account I'd first have to send them copies of it by fax or email (yeah, right!). Another option is to validate my bank account by sending them personal documents (passport or photo ID, and a utility bill or bank statement), again by fax or email. After much hesitation (I don't have a fax, and I don't want to send such documents by email), I tell them that I'll think of something and get back in touch.
I realized that their staff seems quite Internet-security-challenged, trying to convince me that email is safe.
Feb. 23
I scan the required documents and put them on a secure server (HTTPS). I email them the URL and login hints to download the files.
Feb. 28
Not having yet heard back from them, I email them again. I soon receive an answer telling me that they can't login to a site to obtain details about their customers and ask me to use fax or email.
I reply quickly and ask:
"Can I send a password-protected ZIP file containing the documents? If so, please let me know the desired password and I will then email them right away."
March 2
No feedback. I resend my February 28 email...
March 6 (it's been over a month!)
Still no reply, wanting things to move on I email a password-protected ZIP file that contains the requested scans and tell them that the password is my postal code they have on file.
March 9
While away on vacation, I am sent an email telling me that I haven't requested a withdrawal and to follow the instructions on the site (similar as on Feb 22, back 2 weeks earlier). Grrrr!
March 12
Back from vacation, I read the March 9 email and reply.
"I'm still waiting for you to validate my account with the personal information that you requested and I emailed to you. I can't make a withdrawal until you validate my account so that I don't get the 'Identity verification required!' page anymore! Right?"
March 13
I receive an email telling me to send them the personal documents needed to verify my account.
I reply saying that I already sent them on March 6. I attach the ZIP file for a second time.
March 15
No reply. I resend my March 13 email.
12 hours later my account is authorized, I proceed with my withdrawal, and as a bonus my account limit is increased by 10000 EUR. I'm now waiting for the withdrawal to be completed (international transfer, normally takes up to about a week).
My conclusion
Although they're terribly misorganized, moneybookers.com doesn't appear to be a rip-off or such. The people who designed the system are ignorant about online security, asking to send even credit card details by email, and consequently their staff also is. My overall feeling is that the service is not quite professional and very far from being a PayPal. Their advantage (probably their only one) is that they accept users from many countries PayPal doesn't, which is what forced me to use their service this time. If there's nothing preventing you from using PayPal instead, don't even hesitate.
After my withdrawal completes, I'll probably continue to use their service to receive money occasionally, only from people who can't use PayPal. From now on I'm not expecting to have to deal with their slow staff since my account is authorized. However I'll never use their service to send money.
Update (2005/3/19 12:56): Seems like I spoke too soon, this morning I received an urgent letter from my bank with "moneybookers" written all over it, asking me to call them about an urgent matter. What they did I don't know yet, I'll find out on Tuesday when banks are open (Monday is a national holiday). Sure thing is this doesn't happen with PayPal.
-- Posted by reggiepr on March 19, 2005
Next time I have an accident I write to the hospital to call me back
they sent you a LETTER so that you CALL them? and it is URGENT ?
Next time I have an accident I write to the hospital to call me back to discuss sending an ambulance ...
curious how this story ends ... hope they do not use all the data you sent them to GET to your money.
-- Posted by Peter on March 20, 2005
They locked my account without any reason.
Then I contacted and submited the requested document.
The day after that, I logged into my account and see a message "You account has been closed !...."
I call and contact them but recieve no reply that satisfies me.
They trap my money ! Such a scam company.
I never use it again !
-- Posted by kidrock on Apr 12 2007
Moneybooker's scam
They are affiliated with Titan Poker an online Gambling game site, that milk many people out of their money. First with a slanted system of owning both the money delivery system and they control the way it is sent to them (titan) and Vice Vrs, They keep all the money and make it hard for anyone to collect or get any money sent their way back to them, Beware of these companies they are crooks and the FSA will not touch them......................
-- Posted by Mike on November 6, 2005
USER BEWARE of Moneybookers!!!
All I can say to people that haven't used moneybookers don't. They say they do not give out third party information. I signed up on my boyfriends computer and they must record the ip. How else would they be able to send me an e-mail with his name and address and ask what are relaionship is. If I would have signed up from a public computer I would have obtained names and addresses of people I didn't know.
USER BEWARE!!!
-- Posted by Michelle on August 29, 2005
JUDGE FOR YOURSELF ALL THOSE TESTIMONIALS OF BAD EXPERIENCE WITH MONEYBOOEKSR
WONDER IF THOSE WHO REPORT NOT HAVING PROBLEMS WITH MONEYBOOKERS AREN'T ACTUALLY PART OF MB OF HAVE STOCKS INVESTED WITH THEM!
After a month and a half, I was able to proceed with my withdrawal request at moneybookers.com. I'm crossing my fingers hoping the withdrawal will complete without trouble. I'm however posting this update now as other people having trouble with them have been finding my previous entry.
It was quite a pain to deal with their staff who expect you to send personal documents (scans of your passport, photo ID, credit card, bank statement,...) by email. The process took so long because they were incredibly slow at replying, sometimes waiting over a week and me having to resend my email several times before I received an answer.
So here's a sum up of the slow and painful process... This is long and boring so be warned. All quotes are my own.
Feb. 4
I sign up for an account and add my bank account, both of these actions are confirmed automatically by email. I then receive money for the first time.
Feb. 6
I attempt to withdraw the received amount to my bank account. Since it is the first time, their web site asks me to verify my identity by choosing between having the bank transfer fee charged to my credit card and have it refunded to my bank account or ???. I'm a bit relucant to give them my credit card details since I'm not intending on sending any money. I proceed, the credit card appears in my profile but I get no confirmation email and the withdrawal doesn't appear in my history. Other attempts to withdraw result in the same message asking for my credit card details.
I email sevice(at)moneybookers(dot)com for the first time.
"I requested a withdrawal to my bank account but my moneybookers balance remains the same and the withdrawal isn't listed in my history. I didn't receive any confirmation email either. Do I need to request the withdrawal again or is it being processed?"
Feb. 7-15
Not yet receiving any reply, I send a total of three more emails.
"I emailed a few days ago about a withdrawal request placed last weekend which has yet to be completed or to appear in my account. [...]"
"I'm impatiently waiting for an answer regarding the two emails I have sent previously. I'm hoping to make regular use of moneybookers if this withdrawal gets completed without trouble."
"Hello?? I want to get this withdrawal done. I've been trying to get through for almost 2 weeks. What's this kind of customer service?"
Feb. 15
I send an email to info(at)moneybookers(dot)com, an address not listed on their Web site but which appears on their whois.
"I have sent several emails over the last two weeks to service(at)moneybookers(dot)com regarding some withdrawal problem, but have yet to receive any reply. Could you please put me in touch with someone who can help?"
Feb. 17-18 (it's been two weeks!)
I send more emails, trying helplessly to get them to reply.
"If I don't get a reply within 24 hours, I will tell publicly about this trouble and lack of customer support and may contact press."
Feb. 19
I blog about it.
Feb. 20
I realize that there may be a very slim chance that they aren't getting any of my emails or vice-versa. I decide to try contacting them from another email address located on another server.
"I did however receive email confirmations from moneybookers.com (registration, payment receipts...) so I don't think you should have any problem reaching me."
Feb. 21
I contact their parent company, Gatcombe Park Ventures Limited, mentioned on their "about us" page.
"If you can put me through to someone at moneybookers, such as managing director Benjamin Kullmann or anyone else able to help with my query, I would truly appreciate."
Feb. 22
I finally receive a reply! I'm told that they didn't receive any withdrawal request and that I first need to authorize my account. They offer me several ways to authorize my account, including the easy-sounding one that involves paying the bank transfer fee with my credit card, which is still my preferred choice.
Later I receive a phone call, and I'm told that in order to use the credit card to authorize my account I'd first have to send them copies of it by fax or email (yeah, right!). Another option is to validate my bank account by sending them personal documents (passport or photo ID, and a utility bill or bank statement), again by fax or email. After much hesitation (I don't have a fax, and I don't want to send such documents by email), I tell them that I'll think of something and get back in touch.
I realized that their staff seems quite Internet-security-challenged, trying to convince me that email is safe.
Feb. 23
I scan the required documents and put them on a secure server (HTTPS). I email them the URL and login hints to download the files.
Feb. 28
Not having yet heard back from them, I email them again. I soon receive an answer telling me that they can't login to a site to obtain details about their customers and ask me to use fax or email.
I reply quickly and ask:
"Can I send a password-protected ZIP file containing the documents? If so, please let me know the desired password and I will then email them right away."
March 2
No feedback. I resend my February 28 email...
March 6 (it's been over a month!)
Still no reply, wanting things to move on I email a password-protected ZIP file that contains the requested scans and tell them that the password is my postal code they have on file.
March 9
While away on vacation, I am sent an email telling me that I haven't requested a withdrawal and to follow the instructions on the site (similar as on Feb 22, back 2 weeks earlier). Grrrr!
March 12
Back from vacation, I read the March 9 email and reply.
"I'm still waiting for you to validate my account with the personal information that you requested and I emailed to you. I can't make a withdrawal until you validate my account so that I don't get the 'Identity verification required!' page anymore! Right?"
March 13
I receive an email telling me to send them the personal documents needed to verify my account.
I reply saying that I already sent them on March 6. I attach the ZIP file for a second time.
March 15
No reply. I resend my March 13 email.
12 hours later my account is authorized, I proceed with my withdrawal, and as a bonus my account limit is increased by 10000 EUR. I'm now waiting for the withdrawal to be completed (international transfer, normally takes up to about a week).
My conclusion
Although they're terribly misorganized, moneybookers.com doesn't appear to be a rip-off or such. The people who designed the system are ignorant about online security, asking to send even credit card details by email, and consequently their staff also is. My overall feeling is that the service is not quite professional and very far from being a PayPal. Their advantage (probably their only one) is that they accept users from many countries PayPal doesn't, which is what forced me to use their service this time. If there's nothing preventing you from using PayPal instead, don't even hesitate.
After my withdrawal completes, I'll probably continue to use their service to receive money occasionally, only from people who can't use PayPal. From now on I'm not expecting to have to deal with their slow staff since my account is authorized. However I'll never use their service to send money.
Update (2005/3/19 12:56): Seems like I spoke too soon, this morning I received an urgent letter from my bank with "moneybookers" written all over it, asking me to call them about an urgent matter. What they did I don't know yet, I'll find out on Tuesday when banks are open (Monday is a national holiday). Sure thing is this doesn't happen with PayPal.
-- Posted by reggiepr on March 19, 2005
Next time I have an accident I write to the hospital to call me back
they sent you a LETTER so that you CALL them? and it is URGENT ?
Next time I have an accident I write to the hospital to call me back to discuss sending an ambulance ...
curious how this story ends ... hope they do not use all the data you sent them to GET to your money.
-- Posted by Peter on March 20, 2005
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